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An Interview with our Head of Customer Success, Nick Nooren

Xergy Group
Dashboards & Reporting Digital Transformation project management

Proteus recently onboarded a new client, a global consultancy delivering projects in the energy sector for leading developers and operators. We met with the Head of Proteus’ Customer Success team, Nick Nooren, to learn more about our partnership with this client and to find out about the solution we have implemented.

Q1 What were the challenges this client organisation was facing and what are the key solutions Proteus has provided?

The majority of their core business processes were run on the back of spreadsheets. However, the spreadsheets had become so complex that only senior staff were able to work with them. Moreover, the data within the spreadsheets was siloed, which meant that it had to be duplicated in other systems for accounting and management reporting. These problems exposed them to a higher likelihood of error, a lack of control and ineffective use of their resources. The key solution Proteus provides is having everything in one place, breaking down data silos and providing unrivalled project control and visibility. 

Q2 How has Proteus supported the integration of this client’s existing software infrastructure?

We started with the basics and discussed the client’s desired outcomes for their business processes and Proteus was able to map most of these workflows out-of-the-box. By integrating with other systems for finance and sales, we were able to remove the duplication of data and provide the client with a single source of truth. Proteus’ provision of a single source of truth is truly game-changing when it comes to project management and control. 

Q3 How has Proteus’ dynamic project dashboard helped your client overcome their challenges with controlling project data?

When tracking time and cost against the baseline, the metrics used may differ depending on the project. Our dynamic project dashboard lets our client monitor what is most important to each of their respective projects. Moreover, the consistency offered by the metrics used has allowed our client to generate more reliable management reports. 

Q4 Can you elaborate more on how your client uses project progress data and real-time performance data to help them make better-informed decisions?

Projects are incredibly dynamic and there is almost not a day that goes by without changes being made. All the data in Proteus is gathered in real-time, enabling the project managers to be better equipped in terms of assessing progress on tasks and deciding what to prioritise to ensure that the project runs according to plan and stays within its budget. 

Q5 To what extent has Proteus been able to reduce the amount of time and effort spent on admin tasks (e.g. planning team resourcing, project planning, project invoicing etc)

Proteus’ user-friendly interface has helped our client’s user group quickly adapt to the system and they have significantly benefited from the features and functionality that Proteus offers. Previously, tasks such as uncovering the status and costs of the project took them multiple days a month to do, whereas now it takes less than an hour a week. This has freed up precious time for more meaningful tasks like stakeholder management, client engagement and continuous improvement.

About Proteus Project Software

Xergy Group’s Proteus project management software works with your existing systems and scales as your business grows. Created by project management leaders, for the diversified engineering consultancy sector, Proteus delivers an end-to-end work management software platform with detailed workflows from the early opportunity stage through to project delivery.

Proteus’ end-to-end project management software is a cloud-based system designed for businesses of all sizes to handle projects of unlimited complexity. Proteus is compliant with common project management frameworks and ISO standards. Each feature aims to make bottom-line improvements by improving utilisation, streamlining workflows, providing quick and efficient access to resources, and reducing overheads. Check out some of our client case studies to learn more about how Proteus makes a tangible difference.

How to get Proteus

We recommend getting setup on a free trial. Proteus operates under a software-as-a-service (SaaS) model. We offer flexible tiers and bespoke development services. The Standard tier starts at $40 per user per month and Pro is $55 per user per month. Billing is monthly or annually and we offer Enterprise packages for larger clients. For more information on our pricing visit our pricing page or get in touch with one of the team.

We designed Proteus to be simple, and that means you can get up and running on Proteus without an IT team or support from a programmer. You will want to spend a bit of time configuring the admin console so that you have everything set up to suit your company structure, but it’s very intuitive and you don’t need a PhD in IT. However, we want you to get the best out of what is a brilliantly powerful tool, so don’t hesitate to ask for our support. We have a team of product experts who are ready to help you with the configuration process, so get in touch today by filling out the form below:


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