Customer success
Proteus customer success: an expert team by your side.
Our customer success team learns how your business works and configures Proteus to match. Our success is measured by yours: projects delivered on time and on budget.
How we get you live
Configured for you, adopted by everyone.
Self-setup tools often stall when one person carries the whole rollout. Our product experts guide you through configuration, onboarding, training and internal engagement.
- 1
Configure
Product specialists set up, test and deploy Proteus around your structure, rates and workflows.
- 2
Onboard
We build an onboarding plan with your team so the move into Proteus is seamless. Free for every client.
- 3
Adopt
Training and stakeholder engagement across the business, so adoption never rests on one person.
- 4
Support
Ongoing help from real people whenever you need it, long after go-live.
Support
Real people, real time.
Every client gets dedicated support from product experts who understand engineering projects.
Monday to Friday, with real people answering.
Chat from the bottom right of Proteus or the website.
For anything that needs tracking through to a fix.
A full library of setup and how-to articles.
Bespoke development
Unlock the potential in your unique business.
Need something Proteus doesn’t do yet? Our team can build and add functions specific to your business, from custom workflows to integrations with your own systems.
The right people in the room.
Proteus had the right people in the room. They have informed opinions, expert knowledge and an ability to listen, which helped guide how key workflows are structured and they have proved they can co-create a set of processes that really drive value. The work we are doing together primes us for today’s challenges, providing curated and clean data that enables our project managers to make the right decisions and generates improved AI outcomes.